Total compensation sought by forex traders from brokerages across the world declined
by 17% to $12.4 million last year. However, those sought from members of the
Financial Commission (FinaCom), the world’s first external dispute resolution (EDR) body for the forex industry, jumped by 76% to $7.4 million.
FinaCom disclosed the figures in its 2022 Annual Complaints Summary published on Wednesday. The report follows Finance Magnates’ recent report that forex traders sought 3% less compensation from all brokers
during the last quarter of 2022 as the numbers declined to $3.3 million. On the
contrary, compensation demanded from FinaCom member brokers surged by 66%
during the quarter.
Meanwhile, in the annual report, FinaCom reported that it expanded its
international presence by 30% in 2022 compared to the prior year. The organization approved 13 forex brokers as new members
and also certified one technology provider during the period.
These include brokerages such as Vida Markets, ThreeTrader, Fullerton Markets, TMGM, Bold Prime and Vantage. Other brokers such
as Pepperstone, Agra Markets and Inveslo also became FinaCom
members in 2022. On the contrary, Fiber Markets, LordFX and EGMarkets were expelled from
the Commission last year. In addition, FinaCom terminated GANN Markets’s membership in April 2022 following the Montenegro-based forex broker’s application for its membership status to be withdrawn.
Source: The Financial Commission
Furthermore, FinaCom said it gained more
popularity in Asia, Latin America and Europe despite “rising market volatility
and geopolitical uncertainty” in the past year. In these regions, new complaints from forex and CFDs brokers increased by 47%, 38% and
30, respectively. On the contrary, new complaints from Russia and
former Soviet republics slipped further by 38% during the past year as “local market restrictions remained in place.”
FinaCom Reports Fastest Average Resolution Time since
2013
According to FinaCom, the average resolution time it spent on complaints
in 2022 was 5.6 days, which is the quickest time frame it has achieved since it
was founded in 2013.
The forex industry mediator said it achieved the record-breaking time
frame despite the fact that the total number of complaints filed by forex
traders against brokers during the per increased by 26% to record 3,026 complaints. The
dispute resolutioner also resolved 27% more complaints in 2022, with the number
reaching 2,968 complaints.
Source: The Financial Commission
“The majority of complaints in 2022 were related to non-trading issues
with 58% of the total, while financial related disputes accounted for 29% and
trading related complaints 13%. The most popular topics for complaints dealt
with account blocking (29%), funds withdrawal (19%), price check (14%),
non-market quotes (7%) and stop-out orders (6%),” FinaCom explained.
The EDR body further pointed out that of all resolved complaints, 42% were
ruled in favour of brokers while 16% favored forex traders. In addition,
FinCom said it found over half of the complaints (52%) to be outside its
jurisdiction.
Total compensation sought by forex traders from brokerages across the world declined
by 17% to $12.4 million last year. However, those sought from members of the
Financial Commission (FinaCom), the world’s first external dispute resolution (EDR) body for the forex industry, jumped by 76% to $7.4 million.
FinaCom disclosed the figures in its 2022 Annual Complaints Summary published on Wednesday. The report follows Finance Magnates’ recent report that forex traders sought 3% less compensation from all brokers
during the last quarter of 2022 as the numbers declined to $3.3 million. On the
contrary, compensation demanded from FinaCom member brokers surged by 66%
during the quarter.
Meanwhile, in the annual report, FinaCom reported that it expanded its
international presence by 30% in 2022 compared to the prior year. The organization approved 13 forex brokers as new members
and also certified one technology provider during the period.
These include brokerages such as Vida Markets, ThreeTrader, Fullerton Markets, TMGM, Bold Prime and Vantage. Other brokers such
as Pepperstone, Agra Markets and Inveslo also became FinaCom
members in 2022. On the contrary, Fiber Markets, LordFX and EGMarkets were expelled from
the Commission last year. In addition, FinaCom terminated GANN Markets’s membership in April 2022 following the Montenegro-based forex broker’s application for its membership status to be withdrawn.
Source: The Financial Commission
Furthermore, FinaCom said it gained more
popularity in Asia, Latin America and Europe despite “rising market volatility
and geopolitical uncertainty” in the past year. In these regions, new complaints from forex and CFDs brokers increased by 47%, 38% and
30, respectively. On the contrary, new complaints from Russia and
former Soviet republics slipped further by 38% during the past year as “local market restrictions remained in place.”
FinaCom Reports Fastest Average Resolution Time since
2013
According to FinaCom, the average resolution time it spent on complaints
in 2022 was 5.6 days, which is the quickest time frame it has achieved since it
was founded in 2013.
The forex industry mediator said it achieved the record-breaking time
frame despite the fact that the total number of complaints filed by forex
traders against brokers during the per increased by 26% to record 3,026 complaints. The
dispute resolutioner also resolved 27% more complaints in 2022, with the number
reaching 2,968 complaints.
Source: The Financial Commission
“The majority of complaints in 2022 were related to non-trading issues
with 58% of the total, while financial related disputes accounted for 29% and
trading related complaints 13%. The most popular topics for complaints dealt
with account blocking (29%), funds withdrawal (19%), price check (14%),
non-market quotes (7%) and stop-out orders (6%),” FinaCom explained.
The EDR body further pointed out that of all resolved complaints, 42% were
ruled in favour of brokers while 16% favored forex traders. In addition,
FinCom said it found over half of the complaints (52%) to be outside its
jurisdiction.